Privacy Policy

TRU Hardware and TruServ Canada are committed to maintaining individual privacy and takes privacy very seriously. The following describes our privacy policy (the "Privacy Policy") for TruServ Canada, of which TRU Hardware is a banner of.
Purpose of this Privacy Policy
This Privacy Policy describes the way personally identifiable information available to TruServ Canada when you are on the TRU Hardware website (the ’Site’) is handled by TruServ Canada.
Information Collection and Use
TruServ Canada collects certain information from visitors to our Site, such as Internet addresses. This information is logged to help diagnose technical problems and to administer our Site in order to improve the quality of our service. Where identification beyond an Internet address is provided to us, we may also track and analyze non-identifying and aggregate usage and volume statistical information from other users (e.g. 25% of our users are based in Ontario) in order to understand our user needs and plan future prospective services, and for other lawful purposes.
If you contact TruServ Canada, we may keep a record of that correspondence. TruServ Canada may also ask e-mail users to complete surveys that we use for research purposes. We may on occasion ask for birth date, gender, occupation, industry, and personal interests. Wherever TruServ Canada collects personal information we make an effort to include a link to our Privacy Policy on that page.
We do not act in a manner which will permit, nor do we acquiesce in, the gathering of information by our suppliers or business partners, whether on our Site or other web sites, that result in any kind of illegal or dishonest use, unsolicited communications, privacy violations, or disclosures harmful to users of TruServ Canada.
Information Sharing and Disclosure
Unless provided for in the TruServ Canada Privacy Policy or in the specific terms attached to any e-mail sent by us, we do not disclose to any third party the information available to us or provided to us.
TruServ Canada will not sell or rent your personally identifiable information to anyone.
We do not distribute or share users' e-mail addresses.
TruServ Canada will send personally identifiable information about you to other companies, people or authorities when:
1)       We have your consent to share the information; and
a)       We need to share your information to provide information you have requested or answer a question; or
b)       We need to send the information to the companies who work on behalf of TruServ Canada to provide a product or service to you (e.g. for a supplier to fill your order and ship your order to you). Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us; or
2)       We need to respond to subpoenas, court orders or other legal process; or
3)       We find that your actions on our site violate the TruServ Canada Privacy Policy, may compromise the Site, and may offend any other usage guidelines we publish or may entail conduct or statements giving rise to criminal, statutory or civil liability.
IP Addresses
When your web browser or e-mail application requests a web page or e-mail response from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called your computer's "IP address". (IP stands for "Internet Protocol".) For most users accessing the Internet from a dial-up Internet service provider (ISP), the IP address will be different every time you log on.
TruServ Canada receives IP addresses from users because this information is automatically reported by your browser each time you view a web page. The web servers run by TruServ Canada log the host information (IP address or hostname) of all visitors to our Site. This information is not shared with any other companies.
IP addresses may be used for various purposes, including to:

                * Diagnose service or technology problems reported by our users or engineers that are associated with the IP
                  addresses controlled by a specific Internet service provider or ISP.

                * Estimate the total number of users visiting TruServ Canada's Site from different locations. 

TRU Hardware will set and access cookies on your computer.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computer and stored on your computer's hard drive.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
By not allowing cookies on your computer certain features of this website, such as creating a shopping list or setting a default “My Store” location will not function.
TruServ Canada does not have any agreements with any other party allowing them to act as agent or intermediary between your computer and TruServ Canada's Site or to leave cookies for general marketing, advertising or other purposes.
Third Party Sites
Our Site may contain links to other websites. TruServ Canada is not responsible for the privacy practices or the content of these other sites. Users will need to check the privacy statement of the other websites to understand their policies.
Opt-Out Policy
TruServ Canada may send e-mails from time to time to retail customers indicating product offerings. Customers can opt-out of receiving information from us at any time by sending an e-mail message to their local store.
TruServ Canada offers customers a means to choose how we may use information provided. If, at any time after registering for information, you change your mind about receiving information from us, send us a request specifying your new choice. Send your request to
By using the TRU Hardware or TruServ Canada Site, you consent to the collection and use of this information by TruServ Canada. When you use the Site, you should check the date of this Policy and review any changes since the last version.
Full text of the TruServ Canada policies with respect to the protection of privacy and personal information is as set out on this TruServ Canada web site,, in addition to that which may be obtained from the TruServ Canada Privacy Compliance Officer.
September, 2011